Behavioural Competencies (Skills)
Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, calculates return on investment; for example, analyzing costs and benefits to inform decisions.
Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors data or projects; for example, monitoring progress of against milestones or deadlines.
Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, tries new ways to do things; for example, coming up with alternative methods or ways of working.
Holding People Accountable
Holds people accountable to standards of performance both in what and how they do it. Specifically, sets high expectations; for example, demanding higher levels of performance.
Focuses on social responsibility and corporate citizenship. Pays attention to health safety, environmental and social issues. Specifically, monitors; for example, actively ensures that others meet corporate standards and compliance requirements.
A desire to know more and seek information to inform decisions. Specifically, researches; for example, conducting debriefs following completed projects to understand what worked well and what did not.
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, improves service; for example, asking for customers feedback and takes action for improvement.
Has an understanding of the business context in which they are operating that informs planning and decision making. Specifically, understands the market; for example, is aware of what current competitors are doing.
Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, facilitates short-term teaming; for example, pulling together individuals to team around a problem, crisis, or opportunity.
Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, applies models or theories; for example, using a theory to help understand a situation.
Organizational Systems Thinking
Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the 'plumbing' of the organization) - it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
Takes an active interest in the organization, knows who the real decision-makers are, who can influence them, and uses that knowledge effectively. Specifically, understands the culture; for example, using his/her understanding of organization's culture and goals to predict what is likely to work and what isn't.
Focuses on the long-term business strategy and aligns their thinking and planning accordingly. Specifically, clarifies and refines the strategy; for example, translating the overall strategy into actionable local changes or innovations.
Technical Competencies (Skills)
Project Tracking and Reporting
Works without supervision and provides technical guidance when required on measuring and reporting progress toward intermediate targets to make sure a project stays on track to achieve its ultimate goals.
Uses comprehensive knowledge and skills to work independently while guiding and training others on managing projects and/or programs within desired cost, time and quality parameters.
Project Risk Management
Works without supervision and provides technical guidance when required on identifying, assessing, prioritizing and managing project-related risks.
Procurement Process Management
Works without supervision and provides technical guidance when required on managing the entire procurement process from start to finish.
Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
Uses comprehensive knowledge and skills to act independently while guiding and training others on supporting business decisions with professional interpretations of financial information.
Uses comprehensive knowledge and skills to act independently while providing guidance and training to others to prepare for financial audits, identifying exceptions and developing specific solutions for Audit Findings.
Uses comprehensive knowledge and skills to act independently while guiding and training others on classifying, measuring and recording corporate transactions using financial accounting principles.
Uses comprehensive knowledge and skills to act independently while guiding and training others on monitoring and managing the provision of contracted services.
Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.
Business Requirements Analysis
Works without supervision and provides technical guidance when required on analyzing the business requirements that IT solutions must meet.
Acts as the organizational authority and established expert on acquiring, organizing, protecting and processing data to fulfill business objectives.
Costing and Budgeting
Uses comprehensive knowledge and skills to work independently on costing, budgeting and finance tasks while providing guidance and training to others.
Planning and Organizing
Uses expertise to act as organizational authority on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Policy and procedures
Uses expertise to act as the organizational authority on developing, monitoring, interpreting and understanding applicable legislation, policies and procedures, while making sure they match organizational strategies and objectives.