Behavioural Competencies (Skills)
Maintains control of their emotions even under difficult situations in order to continue to perform effectively. Specifically, calms others; for example, helping other people respond constructively during times of stress.
Builds capability of others by teaching, coaching and/or mentoring them to do an excellent job for the long-term. Specifically, coaches; for example, taking personal ownership for developing people.
Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, takes action for mid-term gain; for example, acting now to take advantage of opportunities that will pay off in the mid-term.
Impact through Influence
Engages with others, getting buy-in to deliver results and skilfully influencing to build support. Specifically, uses indirect influence; for example, plan-fully using an influential third party to accomplish a particular result.
Cross Functional Perspective
Demonstrates knowledge of different functions and business units and how various roles across these areas interact. Understands the needs, metrics, incentives and deliverables of other functions and business units and overall organizational governance. Specifically, seeks to understand other areas; for example, going beneath the surface to understand other teams, functions or units’ constraints, metrics, and incentives.
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, improves service; for example, asking for customers feedback and takes action for improvement.
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors data or projects; for example, monitoring progress of against milestones or deadlines.
Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, identifies the root causes; for example, using analytical techniques to break a complex problem into component parts.
Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, creates cross-boundary collaboration; for example, securing organizational support to enable collaborative working between teams/functions.
Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives. Specifically, creates positive team culture; for example, ensuring others follow the expected ways of working.
Focuses on the long-term business strategy and aligns their thinking and planning accordingly. Specifically, aligns actions to strategy; for example, aligning priorities and behaviour to strategic objectives.
Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, adapts tactics; for example, while maintaining the same overall plan or strategy, changing how to accomplish goals in line with changing circumstances.
Has an understanding of the business context in which they are operating that informs planning and decision making. Specifically, understands the organization; for example, making efforts to learn about issues relating to other parts of the business.
Focusing others on the customer
Focuses the organization on discovering and meeting the customer’s needs. Specifically, adds value; for example, focusing on others on adding value by addressing the areas that matter most to the customer.
Organizational Systems Thinking
Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the 'plumbing' of the organization) - it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, applies models or theories; for example, using a theory to help understand a situation.
Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, calculates return on investment; for example, analyzing costs and benefits to inform decisions.
Holding People Accountable
Holds people accountable to standards of performance both in what and how they do it. Specifically, sets high expectations; for example, demanding higher levels of performance.
A desire to know more and seek information to inform decisions. Specifically, explores; for example, establishing the facts by digging deeper, asking probing questions and challenges first responses.
Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.
Technical Competencies (Skills)
Identifies, assesses, prioritizes and manages risks in a production process without supervision and provides technical guidance when required.
Review and Reporting
Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on reviewing and creating relevant, lucid and effective reports.
Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.
Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
Uses comprehensive knowledge and skills to act independently while guiding and training others on supporting business decisions with professional interpretations of financial information.
Uses comprehensive knowledge and skills to act independently while providing guidance and training to others on developing financial and economic models for planning and monitoring purposes.
Uses comprehensive knowledge and skills to act independently while providing guidance and training to others on conducting financial audits, identifying exceptions and developing specific solutions or recommendations.
Uses comprehensive knowledge and skills to act independently while guiding and training others on classifying, measuring and recording corporate transactions using financial accounting principles.
Works without supervision and provides technical guidance when required on monitoring and managing the provision of contracted services.
Acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training to others.
Business Requirements Analysis
Uses comprehensive knowledge and skills to act independently while guiding and training others on analyzing the business requirements that IT solutions must meet.
Uses comprehensive knowledge and skills to act independently while guiding and training others on achieving full compliance with applicable rules and regulations in management and/or operations.
Costing and Budgeting
Uses comprehensive knowledge and skills to work independently on costing, budgeting and finance tasks while providing guidance and training to others.
Data Collection and analysis
Acts as the organizational authority and established expert on analyzing data trends for use in reports to help guide decision making.
Planning and Organizing
Uses expertise to act as organizational authority on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Policy and procedures
Uses expertise to act as the organizational authority on developing, monitoring, interpreting and understanding applicable legislation, policies and procedures, while making sure they match organizational strategies and objectives.